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FAQs

If you can't find the answer to your question, please contact us.

Where are you based?

We are based at Leegomery Community Centre, Leegate Avenue, Telford, Shropshire, TF1 6NA - What Three Words: magazines.overt.contents.

Is there parking available?

There is a free car park for the community centre with plenty of spaces, no parking stress here!

Are you wheelchair friendly?

We have two studio spaces, one of which is fully accessible with access to disabled toilets. Our studios are on the first floor with a lift available. Please let us know if you have any accessibility requirements prior to your session so we can book you in to the correct studio.

What are your opening hours?

We have no set opening hours and work by appointment only so please get in touch to organise your session. 

What payment methods do you accept?

We accept PayPal and card payments via our booking site with deposits required on booking and the balance due 3 days prior to your session. 

Can I pay in instalments?

Absolutely! You can pay towards your balance at any point and if you would like to pay in instalments please get in touch for us to arrange.

Are deposits refundable?

Our deposits are non-refundable, however we will try and work with you to rearrange your session if required.

What's your cancellation/rescheduling policy?

We understand illness, incidents or other reasons may mean that you need to reschedule a session, particularly where children are concerned! You can rearrange your session giving a minimum of 72 hours notice for up to two months of the original session date without penalty. Missed sessions or rescheduling within 72 hours will incur a £40 reschedule fee at the discretion of Harvey-Rice Photography.​

I have an idea for a photo but can't find anything similar your website.

We love it when a client brings an idea forward! Drop us a message and let's get planning! We always do our best to accommodate our clients' preferences and see if we can make it come to life.

How long does it take to receive my photos?

Your gallery will be delivered typically within two weeks of your session however we advise that it can take up to 14 working days. If you have a particular date you would like the pictures back for, then please get in touch so we can plan accordingly. ​

We will send you a link for you to access your private viewing gallery online which includes all edited photos. You can then choose your photos in the comfort of your home – no awkward viewing sessions! You will be able to purchase additional images if you desire.

Do you provide unedited RAW files?

No, sorry! The editing process is part of the service and integral to aligning the images with our style.  

Can I upgrade my package after booking?

Of course! Just get in touch and we will happily edit your booking. 

How early do I need to arrive before my session?

Please plan to arrive 5 minutes before your session to allow for finding our address, parking and getting yourself ready. Sessions will start and finish as per your booking even if you are late. Sessions CAN'T be extended on the day, so please be mindful of timing.

My child is 'lively', what happens if they refuse to co-operate or throw a tantrum on the day?

As parents ourselves, we totally get that you may worry about your toddler's willingness to pose for photographs. Remember, toddlers are naturally spontaneous and curious, which often leads to some of the most genuine and heartwarming moments captured on camera. We like to embrace their unique personality and let them be themselves; you'll be pleasantly surprised by beautiful images that emerge from their playful antics. We have a few tricks up our sleeves too! 

What should I wear?!

We get asked this A LOT! When preparing for a studio photography session, it's important to choose outfits that complement your style while ensuring you feel comfortable. Opt for solid colors or subtle patterns, as they tend to photograph better than busy designs. Avoid clothing with logos or heavy graphics, which can be distracting. Some families like to wear outfits that are the same colour, or style, for example jeans and white t-shirts. Ultimately, wear something that makes you feel confident and reflects your personality! 

If you have any questions, please get in touch - we are happy to help with your wardrobe choices.

I have a sentimental item that I would like to include in the photographs, is this possible?

Of course! Incorporating a sentimental item into your photoshoot can add a meaningful touch to your images, making them even more special. From a family heirloom, to a cherished gift, or something that holds personal significance, these items can tell a story and evoke emotions that enhance your photographs. We can work with you before your session to discuss the best ways to incorporate your item. 

Do I need to bring anything?

It's a good idea to bring any outfits or props you want to use, as well as personal items that reflect your style.

For newborn sessions, bring anything you need to change and feed your baby, including extra nappies AND EXTRA MILK (if you are bottle feeding or expressing). Being kept awake before the session, followed by a mini workout of posing, can make baby extra hungry so please always bring twice the amount of milk your baby would usually have – just in case!  
If your baby uses a dummy, it’s great to help soothe them and keep them asleep in between poses, so please also bring it.

For Cake Smash sessions, please bring a towel and a change of clothes for your little one. You may want to bring a change of clothes for you as well if you think your bub is likely to cover you in cake too!


Lastly, come ready to have fun and express yourself!

When should I book my Newborn Session?

We recommend booking after your 20 week scan, and we will book a provisional date in for a week after your due date. We then firm up the date when your little one arrives earthside!

My baby has been born already, am I too late to book?

Not at all! Ideally our Newborn sessions take place between 5 and 10 days old, however as long as they are no older than 4 weeks we can still get some squishy photographs! This is because babies tend to be sleepier and more easily posed in the first few weeks, resulting in the adorable, curled-up images.

If your baby is older than 4 weeks, get in touch as we can organise a bespoke session for you that captures their emerging self!

What if my baby is born early?

These babies really do like to keep us on our toes! Please just reach out when your baby arrives and we will firm up your session. 

What Cake Smash themes do you have?

We have over 30 themes available and these can be found in our Stock Room. If you have an idea for a theme that you can't see on our website, please send us a message and we can work together to bring your vision to life.  

When should I book my Cake Smash for?

We recommend booking a Cake Smash a few months in advance. Some people prefer to have the photographs back in time for their little one's big day, whereas others prefer the session on their actual birthday. Totally up to you!

Do you provide dairy-free or vegan cakes?

Absolutely, we work with a fantastic local baker who can make your cake vegan, dairy free or gluten free at no additional cost.

Can my older sibling attend the session?

Of course! Our studio is a family-friendly setting, so your other children are welcome too. It is important to consider that they may get bored however... so please bring toys (and snacks!) to keep them entertained or consider a family member taking them to the park opposite our studio, 

Remember to check your package if you would like them included in photographs.

Do you have toilets and baby changing facilities?

Yes and yes. There is a disabled friendly toilet on the same floor as the studio which also has baby changing facilities. Additionally you are welcome to change your child in our studio if you prefer.

Do you photograph animals?

As much as we love animals, unfortunately animals are not permitted in the Community Centre. Of course, assistance dogs are always welcome, just let us know before the session so we can make sure we have a water bowl available for them. 

Do you have pictures of your different outfits?

This is our plan! We are currently in the process of photographing all of our outfits and these will be available to view in the Stock Room section of the website soon. We are really proud of our wardrobe and want you to feel excited and be able to plan for your session too! In the meantime, drop us a message if you want to see outfits for a particular session. 

Do you do Gift Vouchers?

Absolutely! Please click here to purchase a digital Gift Card. If you would like a physical Gift Card or a custom amount not listed, please send us a message.

Do you travel?

We are currently a studio-based service, however if you have questions about a specific event or one-off session please do get in touch. 
If you are a playgroup, nursery or other play setting requiring a photographer or specific seasonal set up, please drop us a message.

Do you do headshots and individual sessions?

We do both and are happy to discuss your requirements with you and plan a bespoke package.

My children have a disability or particular accessibility requirements, is this something you can accommodate?

Absolutely, we understand every family and individual is different and we love to celebrate these differences. We pride ourselves on being accessible and will do our utmost to accommodate your requirements. Please send us a message, we are more than happy to discuss what we can do to help the session run smoothly. 

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